Apex PC & Mac Repair, iPhone & Smartphone Repair

Bottom line: don't bring your device here for repair. There's no telling when/if they can actually do it, and you likely won't get a refund if they can't. The owner of this business was incarcerated in April 2023 for killing two people in Tacoma in a DUI collision. His business partner (employee?) is keeping the business going but can not keep up with the volume of work by himself. He's trying hard, but he doesn't provide updates on repair status, and you can't reach him via the listed business phone number (it's the owner's cell phone, and he's in jail). I brought in a laptop for a diagnostic and was told it would take a week. Three weeks later, it still wasn't done, and I had to go there twice to check on it. Finally, I asked for my laptop back without the diagnostic and am out $100. Time will tell if they can stabilize the business and return to providing good service. In the meantime, you're better off using a more reliable repair provider.

I wasn't expecting such quick service. I brought my iPhone in to have a cracked screen fixed, and Greg told me he could have it repaired in an hour. When I picked it up, it was good as new! For the speed of service, professionalism, and quality of the repair, I definitely feel it was worth the price. I paid $250 for new glass and a durable screen shield that has a lifetime guarantee. Overall, I'm very happy with my experience.

The owner, Greg, is absolutely phenomenal at his work. A very clean and neatly organized workspace and super FAST work at very fair prices! I came into Apex with a busted iPhone screen and he had it fixed in less than 20 minutes. He also cleaned out my charging port and put a new waterproof seal on my phone screen. Greg really went above and beyond to make sure my needs were met and I would 100% not only go back to him, but I’ll definitely be recommending him to my friends.

Do not become a victim of theft. I brought my iPod in for repair on April 1, 2023. I paid over $300 for the repair when I left the device with the store. After 6 weeks of crickets, I went to check on the status. I was told the owner was in jail, they could not repair the device, AND they would not refund what I paid. I was told there is no money and asked "what am I going to do about their refusal to refund my money." One of the things I can do is to warn others so you do not have the same experience!

I brought my Samsung a20 in to have the cameras removed for work and these guys were super friendly and accommodating. They had my cameras out and a new screen protector on by the next morning. They offered to have it done that night but I declined because they were busy and I wasn't in a huge rush. I highly recommend them for any shipyard worker who needs their cameras removed. Very fast, professional, and friendly service.

This is a two-part review: 1. Recently I had Lenny, their new in-home Service Tech, come out to mount and set-up two large TV's on the wall of the bar I manage - one tv on your standard drywall and the other on brick. He carefully took down the bar signs that were where we were installing the TV's, measured and leveled to verify location was where we wanted, then carefully mounted the TV's. He not only did a great job, but was very friendly, flexible with what we wanted and scheduling, showed up on time, worked quickly, and it was fair-priced. We were also having some electrical issues with another TV that he resolved and took the time to clean up the tangled wires and bunched them together to look more professional. We would definitely have Lenny and Apex out again for future work and highly recommend to other businesses or people. 2. Bout a year ago, my niece broke her iPhone screen. Greg was awesome and very friendly. Got it fixed faster than estimated, was a fair-price, and worked perfectly. The shop was clean and professional too. As I waited my turn inside (pre-Covid), I overheard him helping an older customer who didn't seem very tech savvy - Greg explained everything that he did and repaired in a clear and friendly way, without being condescending or judgmental, like some tech-savvy people or businesses can do at times (intentionally or not). I would highly recommend both services as both experienced were top-notch.

Until Greg, I was hesitant to let anyone but apple replace my phone screens. He greeted me right away. As he spoke I could tell he took pride in his business and customers. Greg worked with my schedule to get my phone back to me. The phone looked brand new!! I was completely blown away at the finished product. He used quality products, sealed it to keep out water, and had it shiny when I arrived. Not only does he back his work with a warranty, it’s hassle free! I highly recommend Greg!